Showing posts with label downtime. Show all posts
Showing posts with label downtime. Show all posts

Sunday, May 3, 2009

9 easy steps to solving most hardware problems

Should your equipment fail to turn on, be recognised by your system, or function properly, follow these 9 easy steps to address some of the most common hardware issues:

1. Determine that equipment has been assembled correctly, by consulting your product manual or referencing the manufacturer's Web site.
2. Confirm that your device is securely plugged in and receiving power. For equipment that relies on an A/C (wall outlet plug) power adapter, you can double-check that the outlet is functioning correctly by plugging in another device and checking if it starts up or begins charging.
3. Check to see whether equipment is properly connected to your PC by making sure all cables are properly plugged into the correct ports.
4. Verify that hardware is turned on.
5. Look for error messages displayed on either the equipment itself or on your desktop. Solutions for many of these can be found in your product manual or by searching on Google.
6. Install or reinstall drivers for the device. Windows automatically searches for drivers when new devices are connected and notifies you of any available updates. It may be necessary to manually install them yourself, if these files are contained directly on the device, on a CD/DVD sold with the equipment, or on the manufacturer's Web site. To activate setup, just double-click on the driver installation program. You may need advice, if the installation program fails to run.
7. Confirm that you're using the latest drivers for your hardware. Manufacturers routinely issue patches to correct errors and inconsistencies that users encounter. To do so, simply check the Download or Support section of the manufacturer's Web site.
8. Reboot your system and test the device again.
9. If all else fails, contact the hardware manufacturer's customer support department.

Remember, the team at B Technologies is only a phone call away.

Tuesday, March 3, 2009

The importance of data backups!!

If you lost all of your business information, would you be able to continue serving your customers? Would you lose money? Could your staff continue working? What about if someone stole your laptop and your personal photos from the last 10 years were on it, could you replace them?

The importance of backing up your data can not be overestimated. This is a key message that we at B Technologies continue to remind our clients about but still we are sometimes faced with the difficult task of trying to recover data after a laptop is lost or stolen, or a virus or a power surge destroys PCs or a server.

There are many ways to lose or damage your data and the impacts can vary greatly. Often our clients have contractual obligations about their own customer's information so losing this information can have legal ramifications.

The message of this blog entry is this:
- If you do not already have data back up for your business or home, you must talk to a professional to organise some level of protection. We can tell you what you need to protect yourself against and what options you have available to you. There are many back up options available, some cost as little as a few hundred dollars but they are worth their weight in gold.
- Do not wait until it happens to you and its too late. Believe us when we say that backing up your date is one of the most important things you can do. Too often we work with clients who try to pick up the pieces once it’s too late. Even if recovering lost data is possible, it some cases it can end up costing thousands of dollars.
- Make sure you ensure that the back up procedures are followed. Some businesses have great back up systems in place but the back up is left at work, so if a fire destroyed the building, the data AND the back up is lost. Whatever back up procedure you finally decide to go with, stick to it. Often your business represents your livelihood.

If you haven’t got protection in place to protect your data or if you would like us to review your current arrangements and assess whether they provide an adequate level of protection, contact us now on 1300 885 200 or email us at info@btechnologies.com

P.S. We also have an article on our website that goes into much further detail on this topic